Privacy policy
Synapse Surge (Pty) Ltd respects your right to privacy. This policy sets out what information we collect, why we collect it, how we use it, and your rights as a data subject under the Protection of Personal Information Act 4 of 2013 (POPIA).
Responsible Party
- Company name: Synapse Surge (Pty) Ltd
- Registration number: 2024/280091/07
- Physical address: 160 Helen Joseph Road, Johannesburg, 2001, South Africa
- Email: [email protected]
- Phone: +27 71 371 4510
Information Officer
- Name: izhert, Founder
- Email: [email protected]
Data Collected and Supply
We collect the following personal information: name, email address, phone number (optional), message content, and source (via our enquiry form on /contact). Provision of this information is voluntary. If you choose not to provide it, we will be unable to respond to your enquiry.
Categories of Recipients
- Email delivery providers — we use a third-party service to deliver transactional emails. Your email address is transmitted for delivery purposes only.
- Website analytics providers — anonymised usage data is shared with an analytics provider (only with your consent, where analytics cookies are accepted).
- Cloud hosting providers — our website and data are hosted on third-party infrastructure.
Data Collected by Website Type
We collect name, email address, and phone number via our contact form on /contact. We do not collect payment information, physical delivery addresses, or sensitive categories of personal information.
Purpose of Collection
- To respond to enquiries submitted via our contact form
- To send transactional emails related to your enquiry (confirmation, follow-up)
- To improve our website and services through anonymised analytics (with consent)
Rights of the Data Subject
You have the following rights in relation to your personal information:
- Right of access — you may request confirmation of whether we hold personal information about you, a description of that information, and the identity of any third parties who have or had access to it (Section 23).
- Right to correction or deletion — you may request that we correct or delete personal information about you that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or was obtained unlawfully (Section 24). This right applies where one of these conditions is met — it does not apply to accurate, lawfully held information solely because you wish it deleted.
- Right to object — you may object to the processing of your personal information in certain circumstances (Section 11(3)).
- Right to lodge a complaint — you may lodge a complaint with the Information Regulator if you believe we have interfered with the protection of your personal information.
Retention Period
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, after which we destroy or de-identify it. Where applicable law prescribes a minimum retention period — for example, the Tax Administration Act (5 years) or the Companies Act (7 years) for financial records — we retain records for that period and no longer.
Information Regulator Contact Details
Information Regulator (South Africa)
- Website: inforegulator.org.za
- Email: [email protected]
- Phone: 010 023 5200
- Toll-free: 0800 017 160
- Physical address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
How to Lodge a Complaint
If you believe we have processed your personal information in a manner inconsistent with POPIA, you may contact our Information Officer directly at [email protected]. If your complaint is not resolved to your satisfaction, you may escalate to the Information Regulator using the contact details above.